Frequently Asked Questions

What is Give a Guru?

• Give a Guru sells personalised Gift Vouchers on behalf of a suite of boutique handpicked Service Providers including night nannies and soon to be added; interior designers, landscaper designers and more.
• In most cases Gurus provide a come to you service. Check availability of Service Providers in your area by entering your suburb or post code when prompted prior to viewing packages.
• Currently Give a Guru is only available within Victoria.

How does Give a Guru work?

  1. Simply peruse our gift packages at GiveaGuru.com.au.
  2. Choose a gift package, personalise your message and tell us your preferred send date.
  3. Your giftee will receive their gift voucher in their email. They’ll be prompted to enter their voucher code on our website and provide details for their service provider to contact them and set up a suitable time and location to fulfil their service.

How do I book my Guru?

• To book your guru you’ll need to redeem your voucher by clicking on the redeem button found in the menu.
• Enter your voucher code when prompted and click “continue”.
• Enter your contact details so that your service provider can contact you directly to arrange when and where to fulfil your gift service.

Can I get a refund?

If you’ve purchased a Gift Voucher from Give a Guru and you are not completely satisfied with your choice, you can request a refund of the Gift Voucher within 14 days of the purchase date. As long as, your voucher is valid (you haven’t redeemed it and it hasn’t expired).

Just so you know…

• The refund excludes any transaction fees paid at the time of purchase.
• The refund will be processed back to the Purchaser only.
• Any Give a Guru account credits used for the purchase will be refunded in the same form of tender.
• Un-used, un-expired vouchers can be exchanged for free (please check the conditions of Exchange).

Please note: If you’ve already redeemed your voucher and booked fulfilment of your gift with your Service Provider, the Purchaser may be eligible to a refund of whole or part of the purchase price at the discretion of the Service Provider and depending on the circumstances of each case.

Click here for our refunds policy.

Can I exchange my Guru Gift?

Of course…

If you’ve received a Gift Voucher that you’d like to change, you can exchange it by using the credit towards purchasing an alternative service via the Give a Guru website. Just make sure your voucher is valid and unused, i.e. redeemed.

Just so you know…

  1. Vouchers may only be exchanged once without attracting a fee. All subsequent valid exchanges will incur an administration fee of $10 per voucher.
  2. If you exchange your voucher for a Service of lesser value, any remaining balance can be used toward another Service. This credit will be valid for the remaining term of the voucher. If you exchange for a Gift Voucher for a Service of higher value, you will be prompted to pay the difference as part of the checkout process.
  3. Exchanging a Gift Voucher is done via the redemption process.

Visit our Exchanges page here for more information.

Can I transfer my Guru Gift to someone else?

Why, yes you can…

All valid and unused Give a Guru Gift Vouchers are eligible to be fully transferable.

As long as…

  1. The voucher is still valid and has not yet been exchanged or used.
  2. Proof of purchase is provided; either an order number, purchaser’s full name or purchaser’s email address.
  3. Give a Guru is able to correctly verify you as the original Recipient.

Just make sure we can verify you otherwise we may not be able to provide a replacement voucher.

Please call our customer service team on 1300 02 44 82 to transfer your gift voucher to another Recipient.

What if I’ve lost a Gift Voucher?

If a Gift Voucher is received and subsequently lost, you may be eligible to have a replacement voucher emailed to you.

As long as…

  1. The voucher is still valid and has not yet been exchanged or used.
  2. Proof of purchase is provided; either an order number, Purchaser’s full name or Purchaser’s email address.
  3. Give a Guru is able to correctly verify you as the original Recipient.

Just make sure we can verify you otherwise we may not be able to provide a replacement voucher.

Please call our customer service team on 1300 02 44 82 to request a replacement gift voucher.

When do Gift Vouchers expire?

Gift Vouchers must be used (date booked and service taken) within 12 months of purchase.

We know it can be stressful to find out a gift voucher as only just expired that’s why if your Gift Voucher expired LESS THAN 30 DAYS ago, a 30 day grace period from the date of expiry may be applied on request. Please call our Customer service team on 1300 02 44 82 to arrange. Just make sure you book your service within the 30 day grace period.

Please be aware:

• If your Gift Voucher expired MORE THAN 30 DAYS ago, extensions are not permitted.
• Expired vouchers are non-refundable in whole or in part.
• After a voucher has expired, it is no longer valid and all transaction attempts will be declined.

The expiry date is clearly displayed on all Gift Vouchers.

How do I use my voucher?

  1. If you’ve received a gift voucher. Simply click on the link on the gift voucher or go to GiveaGuru.com.au and click on the redeem button in the top right corner of the homepage.
  2. Enter your voucher code which can be found on your voucher and click “continue” to redeem your voucher.
  3. Enter your contact details so that your service providers can contact you and confirm a date and time that suits you best.
  4. Your service provider will be in contact within 48 hours to arrange a time and place that suits you.
  5. Enjoy your personal gift.How do I access my account?

Simply click on the icon of the head and shoulders in the menu or top right corner of the website homepage. Once you’ve registered with your email and a secure password you can then view your account and find out how much credit you have towards your next purchase and the status of your current gift vouchers.

What are your terms and conditions?

Click here to view our terms and conditions.